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Access check
Before the order: can a 53-foot trailer reach you, is there room to drop a pallet, how wide is the gate the unit has to pass through. Access problems are solved on a phone call, not in your driveway.
Saunas and plunges ship as freight. The five minutes you spend with the driver decide whether a scuffed panel is a replacement part or a fight. Here is how Leisurecraft delivery works.
These rates and liftgate limits apply to Leisurecraft, not Orivon. Orivon standard continental-US curbside shipping is included in product prices. Orivon delivery is curbside and you unload; see the Orivon purchase terms for electrical and damage-reporting rules. See Orivon’s current ordering status.
Before the order: can a 53-foot trailer reach you, is there room to drop a pallet, how wide is the gate the unit has to pass through. Access problems are solved on a phone call, not in your driveway.
The single most expensive detail in this category, and the one nobody tells you. On this line a crate longer than 84″ will not fit a liftgate at all, and a crate of 84″ or less is only possibly eligible — the carrier confirms it, dimensions alone never do. The driver is not insured to help you lift it. We agree your unload method in writing before the order — see the table below.
Walk the crate. Photograph every side while the driver is still there. Any dent, tear or crushed corner gets written on the delivery receipt before your signature.
Most barrel and cabin saunas are a two-person afternoon with basic tools. Infrared cabins clip together. The electrical connection is the part that needs a licensed electrician.
Curbside freight means the driver brings it to the end of your driveway and stops. On the big outdoor units the crate is long and heavy, and once it is over 84″ no liftgate will take it. Under that length a liftgate is possible but never guaranteed, so we ask the carrier before the crate ships. That is not a supplier being difficult — it is a physical limit, and the driver is barred by insurance from helping. We match you to a unit your site can actually receive.
| Crate | Liftgate? | What you need on site |
|---|---|---|
| 84″ or shorter | Possibly — carrier confirms, never assumed | Two to four people and a flat path from the curb, or equipment rated for the weight. |
| Over 84″ | No | A forklift with extensions, a tractor, a hired crew, or the supplier-arranged tilt-tow option at $1,450, subject to truck availability. A last-resort option, booked before the crate ships. |
| Accessories only | Small parcel or pallet freight | Little more than a signature; accessories-only freight is $55 on this line. |
If a delivery fails because the truck could not reach the property or the crate could not be taken off it, additional carrier, storage or redelivery charges may apply. We would rather lose the sale than put you in that position, so this is settled up front, in writing, every time.
The most expensive surprise in this category is not the unit — it is finding out after delivery that the panel cannot carry the heater and an electrician wants four figures to change that.
| Unit | Typical supply | What we verify first | If it does not work |
|---|---|---|---|
| Infrared cabin, small | Standard 120V outlet, dedicated circuit | That the outlet is not shared with a fridge or freezer | Rarely an issue |
| Traditional heater, 4.5kW+ | Dedicated 240V circuit | Panel capacity, spare breaker slots, run distance to the unit | Wood-fired heat removes the electrical run entirely |
| Plunge chiller | Standard 120V outlet | A weather-rated outlet within reach of the chiller | An outdoor outlet is a small electrician job |
| Permanent install plunge | 120V or 240V by model | Power, drainage and the fill source together | Site it near an existing hose bib and drain |
Exact requirements vary by model, so the numbers above are typical rather than a promise about your unit. We confirm the specific model’s requirement in writing before an order is placed; the electrical work itself is yours to arrange with a licensed electrician and is not included.
Damage written on the bill of lading before you sign is a documented claim. A clean signature followed by a phone call the next day is a much weaker one.
All four sides of the crate, the pallet, the shrink wrap and the truck. Time-stamped photos from the delivery itself end most disputes immediately.
The supplier’s drop-ship terms require immediate notice with photos and a BOL notation. Their general terms allow up to 30 days after receipt for missing components or transit damage — treat that as an outer limit, not a waiting period. Report the same day and we file with you.
Two rules that decide the outcome. Refuse the delivery outright if you see a hole punched through the crate — that is forklift damage, and refusing is cleaner than accepting it and arguing later. And if the crate looks opened or crushed but you want to keep it, write “crate arrived open/damaged – possible hidden damage” on the bill of lading word for word. Freight carriers deny roughly half the claims filed against them, and missing paperwork is the single biggest reason. Ten seconds of writing is what makes the difference.
Two costs worth avoiding while we are being straight with you: answer the carrier promptly when they call to book, because terminal storage runs $35/day; and once the crate has left the factory, changing the delivery address is $350. Both are avoidable and neither is a surprise we will let you walk into.
Access, power, unload. Run the four-answer check and you will see which of them applies to your property.